Community Management Lead (m/w/d)
Core
Lead community management and social customer care strategies for established B2C brands, managing multiple client accounts and leading a team.
Role type
Senior Community Management Lead (Team Lead)
Builds
Community engagement strategies, social customer care processes, and digital brand experiences for B2C clients.
Domain
Digital Marketing / Social Media / Customer Service
Deliverable
product features
Required skills
Team leadership, strategy development, process optimization, social media management, digital communication, quality assurance, hands-on dialogue management
Preferred skills
Social media management, strategic community management
Technologies
Social media platforms, Live Chat, Messaging apps, Review platforms
Responsibilities
Lead and mentor a team of community managers, develop brand-specific community and social customer care strategies, maintain quality standards across digital touchpoints, manage multiple client accounts, engage directly with customers on social channels.
Seniority
Senior, hands-on IC with leadership responsibilities