Customer Service Agent (40 uur)
Core
First point of contact for customers, ensuring every shipment receives the necessary attention by handling inquiries and tracking deliveries.
Role type
Customer Service Agent (Logistics)
Builds
Shipment tracking updates and customer communication
Domain
Logistics and transportation
Deliverable
dashboards & analysis
Required skills
Customer communication, shipment tracking, data entry, stakeholder coordination, system management, process improvement
Preferred skills
Experience in customer service, transport, or logistics, German language skills
Technologies
Microsoft Office, internal logistics systems