Customer Service Agent (Mensch*)
Hybrid
Core
Operative Customer Service role handling customer inquiries via Zendesk, managing order data, and coordinating complex requests with internal departments.
Role type
Customer Service Agent
Builds
Customer support workflows and order data management for Goodlife
Domain
Retail / E-commerce
Required skills
Zendesk, written customer communication, process documentation, data entry, team collaboration, routine task management
Preferred skills
Commercial training, logistics knowledge, process optimization
Technologies
Zendesk
Responsibilities
Handle incoming customer inquiries and update order data, evaluate and route complex requests to specialized departments, maintain internal knowledge databases, support logistics operations and process documentation, contribute to process optimization projects
Seniority
Entry-level to Junior