Mitarbeiter Kundenservice (m/w/d) Schwerpunkt Marktkommunikation
Core
Central contact point for customers in the energy, water, and heat supply sector, handling inquiries, technical problems, and support tickets.
Role type
Customer Service Specialist (Market Communication)
Builds
Customer support processes and ticket resolution systems for utility providers
Domain
Energy, Water, and Heat Supply (Utilities)
Deliverable
client delivery
Required skills
Ticket management, customer communication, process improvement, ERP systems, priority setting
Preferred skills
Energy sector knowledge, IT support experience, SAP/Navision, systematic error analysis
Technologies
SAP, Navision
Responsibilities
Answering customer inquiries and resolving technical issues, processing and documenting support tickets, classifying and routing requests to specialized departments, improving support processes and customer experience
Seniority
Individual Contributor, entry to mid-level