Teamlead Customer Success – ARA, EUR, ASIA & CAM-CAR (m/w/d)
Core
Lead an international Customer Success team for ARA, EUR, ASIA & CAM-CAR regions, ensuring professional customer and distributor support, order management, and process scalability.
Role type
Senior Team Lead, Customer Success & Operations
Builds
Scalable Customer Success and Order Management processes, SOPs, and digital reporting tools for global markets
Domain
Pharmaceutical industry, international distribution, regulated environments
Required skills
Team leadership, process optimization, KPI management, stakeholder communication, SAP proficiency, data analysis, international business acumen (via careerplan.io/jobs/2775113-teamlead-customer-success-ara-eur-asia-cam-car-mwd-at-denk-pharma-gmbh-co-kg)
Preferred skills
Power-BI, additional languages (French, Spanish, Arabic, Russian), Pharma/Healthcare experience, AI/digitalization mindset
Technologies
SAP, Power-BI
Responsibilities
Develop and scale Customer Success processes and Order Management structures; manage end-to-end customer and distributor support including order processing and escalations; analyze KPIs and forecasts to drive efficiency; collaborate with Sales, Logistics, Regulatory, and Finance functions; mentor and develop team members.
Seniority
Senior, hands-on IC with team leadership