Operations & Fulfillment Manager Wholesale (f/m/d)
Core
End-to-end B2B wholesale fulfillment and operations management for footwear shipments, including outbound logistics, inbound processing, returns, swaps, and claims.
Role type
Senior Operations & Fulfillment Manager (B2B)
Builds
Worldwide B2B footwear shipments and operational processes for Aeyde's wholesale clients.
Domain
Fashion/Luxury retail, B2B logistics, Supply Chain
Required skills
B2B logistics management, 3PL coordination, customs documentation, team leadership (2 coordinators), ERP system proficiency, stakeholder management, process improvement (SOPs/SLAs/KPIs), client onboarding
Preferred skills
Oracle NetSuite experience, German language skills
Technologies
G Suite, MS Office, Oracle NetSuite, ERP systems
Responsibilities
Own worldwide B2B footwear shipments including after-sales support, returns, swaps, and claims; Manage day-to-day B2B outbound flow and act as main point of contact for Operations & Fulfillment; Manage performance, staffing, and holiday planning for two coordinators; Oversee B2B inbound processing including system uploads and warehouse booking-in; Coordinate B2B shipments including shipping and customs documentation; Manage 3PL relationships to ensure high service levels and cost efficiency; Drive continuous improvement of SOPs, SLAs, and KPIs; Own operational onboarding of new B2B clients.
Seniority
Senior, hands-on IC with team management