VP Commerce & CRM Technology
Core
Leads strategy, execution, and transformation of enterprise technology initiatives driving revenue growth across MGM Resorts' digital commerce ecosystem (web, mobile, contact center).
Role type
VP of Commerce Technology (Executive, Strategy & Engineering Leadership)
Builds
Digital commerce and CRM platforms, AI-enabled engineering operating models, and differentiated customer experiences.
Domain
Hospitality + Digital Commerce Technology
Deliverable
production ML models | product features | infrastructure
Required skills
Executive technology leadership, digital commerce strategy, AI engineering transformation, enterprise architecture, organizational design, financial acumen, vendor management
Preferred skills
Master's degree in CS/Engineering, experience in travel/hospitality/digital commerce
Technologies
Web, mobile, CRM, contact center, cloud, API, enterprise platforms
Responsibilities
Define and execute Commerce Technology strategy aligned with commercial objectives; Lead delivery of scalable digital commerce and CRM platforms; Establish AI-first engineering operating model; Drive digital customer experiences through product innovation and personalization; Govern strategic initiatives, budgets, and vendor partnerships; Build and develop product and engineering organizations.
Seniority
VP, Executive Leadership
