Technical Account Manager (m-w-d) - 2nd Level Support Enterprise
Core
Act as the primary technical contact for assigned enterprise customers, diagnosing and resolving hardware, software, and network issues with a focus on root-cause analysis to ensure system uptime and customer satisfaction.
Role type
Senior IC Technical Account Manager (2nd Level Support)
Builds
Stable IT environments and successful hardware deployments for enterprise clients
Domain
Enterprise IT / PC Hardware & Management
Deliverable
client delivery
Required skills
Root-cause analysis, PC hardware troubleshooting, Network analysis (LAN/WLAN/VPN), Microsoft Endpoint Manager (Intune/Autopilot), Technical training delivery, Escalation management
Preferred skills
Microsoft certifications, Additional languages
Technologies
HP Products, Microsoft Intune, Microsoft Autopilot, Power BI, Excel
Responsibilities
Diagnose and resolve complex hardware, software, and network issues; Provide actionable technical guidance to customer IT teams; Partner with customers during new hardware deployments; Build long-term relationships through regular communication and on-site visits; Deliver technical training sessions and workshops; Manage complex escalations with specialist experts