Werkstudent Kundenservice / Customer Support (m/w/d)
Core
Support customer inquiries regarding orders, deliveries, and returns via a ticketing system.
Role type
Student customer support agent
Builds
Customer service tickets and order tracking information
Domain
E-commerce / Logistics
Deliverable
dashboards & analysis (via careerplan.io/jobs/2767681-werkstudent-kundenservice-customer-support-mwd-at-oneconcepts)
Required skills
Ticketing system usage, order tracking, return processing, written communication, research
Preferred skills
English or French (with translation tools), Freshworks experience
Technologies
Freshworks
Responsibilities
Answer questions about order and delivery status, provide tracking information, resolve missing or incomplete deliveries, process returns and issue labels, document processed cases in the ticketing system, escalate complex issues to internal contacts
Seniority
Student (Werkstudent)