Werkstudent Disposition & Kundenkommunikation (m/w/d)
Core
Coordinate technician dispatches, manage service appointments, and handle customer communication for a fiber optic network maintenance team.
Role type
Student intern (Werkstudent) in operations and customer service
Builds
Efficient technician schedules and smooth service delivery for fiber optic network maintenance
Domain
Telecommunications / Fiber optic infrastructure
Required skills
Microsoft Office (Excel, PowerPoint, Project), independent work, structured planning, customer communication, coordination
Preferred skills
Experience in telecommunications industry
Technologies
Microsoft Office, Microsoft Project
Responsibilities
Process service requests and manage tickets, coordinate incoming orders and plan technician dispatches, monitor and schedule appointments in planning systems, handle post-service follow-ups, communicate directly with customers to coordinate appointments and changes