Customer Service Technician I
Core
Perform service order, provisioning, repair, and maintenance activities on central office equipment, network plant facilities, and customer premises, including installing and maintaining wiring, fiber, radio terminals, and PBX components.
Role type
Field service technician (telecommunications infrastructure)
Builds
Network connectivity and customer service reliability for residential and business clients
Domain
Telecommunications / Network Infrastructure
Required skills
ladder and pole climbing, confined space work, vehicle operation (manual transmission), color and tone perception, reading circuit diagrams and blueprints, using test equipment, customer interaction
Preferred skills
prior experience in telecommunications (Customer Service Technician, Equipment Installer, Cable Splicer, Fiber Network Field Technician), ability to work off-shifts and weekends
Technologies
AWAS, CO AWAS, SITES, MARK, ICGS, PBX/PABX, E911 systems, fiber optics, microwave equipment
Responsibilities
Install, rearrange, change, remove, repair, or maintain central office, interoffice, network, or customer premises equipment and wiring; Handle and climb ladders and poles, crawl under dwellings, work in attics, underground, and confined areas; Operate company vehicles; Complete customer contact and sales effort; Verify trouble-free continuity on completed work using test equipment; Make notations on source documentation to indicate work completed and time worked.
Seniority
Entry-level to Junior (consideration based on prior experience levels)