Head of Reception (w/m/d)
Core
Leading the operational engine of a physiotherapy and rehabilitation studio, managing reception, scheduling, patient flow, billing, and the team.
Role type
Head of Reception / Front Office Manager
Builds
A high-performing reception team and efficient studio operations
Domain
Healthcare (Physiotherapy and Rehabilitation)
Required skills
Team leadership, scheduling, billing administration, process optimization, system administration, conflict resolution
Preferred skills
Experience in practice management, knowledge of German statutory health insurance (GKV) billing, familiarity with Theorg or Doctolib
Technologies
Theorg, Doctolib
Responsibilities
Manage reception operations and patient flow, lead and develop the reception team, oversee billing and financial deadlines, administer studio systems and technology, handle escalations and complaints
Seniority
Senior, hands-on IC