Senior Operations Manager eCommerce (m/w/d) für COCOLI & MöbelFirst
Core
End-to-end operational management for eCommerce order fulfillment, logistics, and customer service for premium furniture brands.
Role type
Senior Operations Manager (eCommerce)
Builds
Order fulfillment workflows, logistics operations, and customer support processes for COCOLI and MöbelFirst.
Domain
eCommerce / Furniture Retail / Logistics
Required skills
Order management, logistics coordination, team leadership, process optimization, KPI analysis, problem-solving, ERP system usage, data literacy
Preferred skills
Experience with eCommerce platforms, knowledge of logistics partners/carriers, background in business administration or logistics
Technologies
ERP systems, eCommerce platforms
Responsibilities
Oversee order management, logistics, and customer service operations; coordinate transport and logistics partners; lead and manage the customer service team; analyze KPIs and drive process improvements; resolve operational issues hands-on.
Seniority
Senior, hands-on IC