Disponent für Installation, Service & Datenaufnahme (m/w/d)
Core
Coordinate installation and service operations for heat pumps and photovoltaic systems across Germany, managing scheduling, customer communication, and logistics for skilled tradespeople.
Role type
Operations Dispatcher (Installation & Service)
Builds
Smooth execution of nationwide installation and service campaigns for thermondo's clean energy solutions
Domain
CleanTech / Renewable Energy (Heat Pumps, PV) (via careerplan.io/jobs/2753338-disponent-fur-installation-service-datenaufnahme-mwd-at-thermondo-gmbh)
Required skills
Scheduling & resource planning, CRM management (Salesforce), Customer service, Cross-functional coordination, Documentation, Logistics (hotel bookings), Problem-solving, Structured work, Digital tool proficiency
Preferred skills
Commercial training background, Teamwork, Communication
Technologies
Salesforce, CRM systems
Responsibilities
Manage the interface for installation and service operations, Coordinate deployment planning for skilled trades, Handle customer inquiries via phone and email, Document activities and contacts in CRM, Organize logistics such as hotel bookings for technicians, Ensure smooth workflows through alignment with other departments
Seniority
Mid-level (3+ years experience)