Fraud Operations Agent
Core
Review customer accounts for identity verification, sanctions, disputes, chargebacks, abuse, and fraud within the BNPL ecosystem.
Role type
Fraud Operations Agent
Builds
Risk mitigation and account integrity for Paidy's Buy Now, Pay Later service
Domain
Financial services / BNPL / Fraud prevention
Deliverable
client delivery
Required skills
Fraud investigation, risk operations policy interpretation, case management system usage, independent decision making, multi-workflow management
Preferred skills
Payment industry experience, Japanese fluency, Business-level English
Responsibilities
Assist customers with account queries, document findings in case management systems, switch between multiple workflows and queues, resolve uncommon issues independently
Seniority
Individual Contributor, 2+ years experience
Sourced via eightfold · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.