Junior Technischer Support Robotik (m/w/d) – Service Desk & Koordination
Core
First point of contact for field service technicians and partners to triage, resolve simple technical issues, and coordinate robot maintenance cases.
Role type
Junior technical support specialist (robotics)
Builds
Autonomous cleaning robots
Domain
Robotics / Industrial cleaning
Deliverable
client delivery
Required skills
technical troubleshooting, ticket management, documentation, machine pool coordination, MS Office
Preferred skills
SAP, Redmine, robotics/sensorics/automation knowledge, English (C1), German (C1) (via careerplan.io/jobs/2748345-junior-technischer-support-robotik-mwd-service-desk-koordination-at-hako-gmbh)
Responsibilities
take initial technical inquiries via phone and email, perform technical first assessment, track and prioritize cases in ticketing system, maintain knowledge base, coordinate spare machine pool and logistics, assist in creating training materials
Seniority
Junior, entry-level
