Customer Support Associate (m/w/d)
Hybrid
Core
First point of contact for customers, handling inquiries and preparing complex cases for technical teams.
Role type
Customer Support Associate
Builds
Ribeca, a SaaS product for automated ESG and climate risk calculation
Domain
FinTech / Risk Management
Deliverable
client delivery
Required skills
Customer support experience, technical understanding, structured work style, clear communication, German (fluent), English (good)
Preferred skills
SaaS product experience, FinTech background, understanding of banking/finance/risk management, technical degree