Werkstudent: CRM & Customer Support
Core
Primary interface to an external support agency, managing ticket quality and handling complex support tickets while actively developing the CRM portal and optimizing support processes.
Role type
Werkstudent (Student) CRM & Customer Support
Builds
External support agency operations and internal CRM portal
Domain
Customer Support & CRM Systems
Required skills
CRM system management, process optimization, ticket triage, stakeholder management, event representation, automation implementation
Preferred skills
Knowledge of European languages (Polish, Spanish, Czech), AI/automation tools, economics or business informatics background
Technologies
CRM portals, AI-driven automation tools
Responsibilities
Manage external support agency relationships and ticket quality, handle complex support tickets, optimize CRM portal and processes, represent team at industry events
Seniority
Student (Werkstudent)
