(Junior) Account Manager (m/w/d) remote aus Deutschland
Core
Acquiring warm leads and managing families to connect them with 24-hour care providers via a digital platform.
Role type
Account Manager (Sales & Customer Success)
Builds
A digital platform matching care-needy individuals with care providers
Domain
Healthcare / Social Services
Deliverable
client delivery
Required skills
lead generation, customer onboarding, contract negotiation, account management, satisfaction surveys, conflict resolution, process feedback
Preferred skills
nursing training, social work, health management, sales, customer success
Technologies
digital platform
Responsibilities
consult customers on incoming requests, provide technical support for provider searches, manage customer portfolio, support care provider deployment, conduct satisfaction surveys, create offers, share best practices for conflict resolution, provide feedback on internal processes