Junior Technology Support Analyst
Core
Provides technology support to the local office for software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems.
Role type
Junior Technology Support Analyst
Builds
Maintains office IT infrastructure and supports end-user devices and applications
Domain
Legal services / IT Support
Deliverable
infrastructure
Required skills
hardware assembly and repair, software support, mobile device configuration, AV setup, troubleshooting, customer service, policy compliance
Preferred skills
knowledge of Microsoft Office, ability to learn new systems, physical stamina for lifting
Technologies
Citrix, Outlook, Excel, PowerPoint, various hardware peripherals
Responsibilities
Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals; Responds to support tickets and e-mails; Provides application support for local and Citrix based applications; Assists with audio visual set up and hardware set ups in offices and conference rooms; Ensures security of systems by following best practices
Seniority
Junior, entry-level IC
