Coordinador/a horario 9:00 a 18:00
Core
Guide and motivate the team, monitor and evaluate customer interactions, and analyze service KPIs to improve efficiency and customer satisfaction. (via careerplan.io/jobs/2723441-coordinadora-horario-900-a-1800-at-netolympus-slu)
Role type
Team coordinator / Quality assurance lead
Builds
Customer service operations and quality standards
Domain
Customer service / Contact center
Deliverable
dashboards & analysis
Required skills
Team leadership, Quality monitoring, KPI analysis, Performance management, Conflict resolution, Reporting
Preferred skills
Experience in coordination roles, Training support
Responsibilities
Guide and motivate the team, Monitor and evaluate customer interactions, Act as escalation point for complex customer situations, Analyze service KPIs and prepare reports, Control team attendance, Support Quality and Training teams, Conduct performance review meetings, Provide constructive feedback and recognition, Monitor calls for quality standards
