Customer Support Manager
Core
First point of contact for prospective residents and families, leading customer experience and administration functions in an aged care community.
Role type
Customer Support Manager
Builds
Customer experience and administration processes for a 145-bed aged care community
Domain
Aged care / Healthcare
Deliverable
client delivery
Required skills
Customer-facing leadership, team coaching, relationship building, occupancy and admissions management, sensitive conversation handling, process compliance, administrative record keeping
Preferred skills
Experience in aged care, healthcare, retirement living, community services, or hospitality
Responsibilities
Welcome and guide prospective residents and families through enquiries, tours, and admissions; Lead, coach, and support the administration and reception team; Build trusted relationships with residents, families, referrers, and community partners; Oversee day-to-day customer service and administration processes; Support occupancy, admissions, and customer engagement activities; Manage sensitive conversations with empathy and professionalism
Seniority
Manager, hands-on leadership