Service Technician / TOC Specialist – Cloud & IT-Infrastruktur (m/w/d)
Core
Monitoring and supporting internal and customer services across network, infrastructure, cloud, security, and telecommunication domains from a Technical Operations Center.
Role type
Service Technician / TOC Specialist (First-Level Support & Incident Coordination)
Builds
Stable operation of managed cloud, hosting, infrastructure, MPLS, SD-WAN, and IT services for customers.
Domain
IT Infrastructure, Cloud Operations, Network Operations, Managed Services
Deliverable
dashboards & analysis
Required skills
Server administration, Cloud services, Virtualization, Linux-based systems, Active Directory/LDS, LAN networking, TCP/IP, DNS, DHCP, Routing, Switching, VPNs, Firewalls, Storage, Backup, Monitoring
Preferred skills
Azure, AWS, Google Cloud, Kubernetes, Docker, Ansible, Terraform, PowerShell, Shell Scripting, VMware, Hyper-V, Proxmox, KVM, Incident Management, ITIL, VoIP, SIP, PBX
Technologies
Linux, Windows Server, Active Directory, Microsoft 365, Office 365, Azure, AWS, Google Cloud, Kubernetes, Docker, Ansible, Terraform, PowerShell, VMware, Hyper-V, Proxmox, KVM, MPLS, SD-WAN
Responsibilities
Monitor Netcom-CS and customer infrastructure; Accept, qualify, prioritize, and process service requests, incidents, and trouble tickets; Perform first-level troubleshooting for servers, VMs, Linux/Windows environments, storage, AD/LDS, and LAN; Support customers with managed cloud, hosting, and IT services; Conduct initial incident analysis and coordinate escalation to internal teams, providers, or field service; Document incidents and solutions in the ticketing system; Participate in on-call rotation (~once per month).