Servicetechniker - Technischer Remote Support (m/w/d)
Core
Technical remote support specialist analyzing complex error scenarios and providing remote maintenance for international clients.
Role type
Senior IC technical support engineer (remote)
Builds
Remote maintenance and software updates for industrial machinery and plant systems
Domain
Industrial machinery and plant construction
Required skills
Electronics, mechatronics, electrical engineering, system analysis, troubleshooting, technical training, knowledge base management
Preferred skills
International context experience, field service collaboration
Technologies
Remote access tools, troubleshooting documentation systems
Responsibilities
Perform remote maintenance and software updates, analyze and resolve complex technical support cases, handle technical escalations, provide expert coaching to internal technicians, create and optimize troubleshooting guides, conduct technical training for internal staff and partners, travel internationally for field support (10-30%) (via careerplan.io/jobs/2702935-servicetechniker-technischer-remote-support-mwd-at-visiconsult-x-ray-systems-solutions-gmb)
Seniority
Mid-level, hands-on IC