Escalation Engineer
Core
Troubleshoot, debug, and analyze logs to provide solutions for critical customer issues and internal engineering escalations.
Role type
Senior Escalation Engineer (Tier-4)
Builds
Temporary or permanent fixes, supporting automation, and workarounds for complex technical issues
Domain
Cloud-native SaaS, Identity Security, Secrets Management
Required skills
Debugging complex technical issues, Networking protocols, Linux Administration, Cloud platforms (AWS, GCP, Azure), Container orchestration (Docker, Kubernetes), Automation/Programming
Preferred skills
Security architecture knowledge
Technologies
Vaultless Secrets Management, Certificate Lifecycle Management, Privileged Access Management, Encryption Key Management, AWS, GCP, Azure, Docker, Kubernetes
Responsibilities
Troubleshoot and debug complex technical issues; Analyze logs and profile code; Build supporting automation; Collaborate with engineering teams and Customer Success; Take ownership of escalations
Seniority
Senior, hands-on IC
