Senior Technical Support Specialist
Core
Provide technical support, troubleshooting, and guidance for Autodesk BIM and construction software (BIM360, Autodesk Construction Cloud, Revit, Navisworks) to help customers adopt design tools and resolve product issues.
Role type
Senior Technical Support Specialist (BIM/Construction Cloud)
Builds
Customer adoption of Autodesk design and construction software solutions
Domain
Construction technology / BIM / AEC industry
Deliverable
client delivery
Required skills
Troubleshooting, case management, stakeholder coordination, knowledge base maintenance, product beta testing, cross-functional collaboration, technical communication, issue prioritization, project management
Preferred skills
CRM proficiency, cloud/SaaS support experience, problem ownership, relationship building, multi-project management
Technologies
BIM360, Autodesk Construction Cloud, Revit, Navisworks, CRM
Responsibilities
Respond to support requests via multiple channels; drive organizational vision and global projects; monitor performance against service levels; handle personal backlog of support requests; manage customer and partner expectations; participate in product beta programs; maintain internal knowledge base quality; influence product management and development; investigate and resolve escalated issues; drive internal communication; collaborate with Client Services, Renewals, and Sales teams
Seniority
Senior, hands-on IC with independent decision making