Technical Support Manager
Core
Manage a team of specialists providing technical support, troubleshooting, and proactive solutions for Autodesk's 3D design, engineering, and entertainment software.
Role type
Senior Technical Support Manager
Builds
Customer satisfaction and service delivery for Autodesk products
Domain
CAD/PLM software support
Deliverable
client delivery
Required skills
Team management, process implementation, performance monitoring, budget management, stakeholder communication, training program development, CRM tool proficiency
Preferred skills
Fusion/PLM/PDM knowledge, cloud/SaaS application management, remote team leadership, quality control systems, AI tools
Technologies
Fusion, AutoCAD, AEC, Autodesk products, CRM tools
Responsibilities
Manage implementation of support processes and plans, measure and monitor performance against service levels, investigate and resolve escalated issues, manage employee HR programs and performance plans, prepare budgets and forecast trends, lead organizational vision and global projects, drive internal communication and alignment with product teams
Seniority
Senior, hands-on IC with management responsibilities