Digital Support Intelligent Automation Solutions Engineer
Core
Design, build, and iterate on practical technology solutions (automation, internal tools, AI workflows) to improve Customer Technical Success team operations and reduce effort.
Role type
Digital Support Intelligent Automation Solutions Engineer
Builds
Lightweight internal web-based prototypes, workflow automations connecting tools like Airtable, Slackbots, Salesforce, n8n, Power Platform, and Copilot Studio.
Domain
Enterprise IT, Customer Success Operations, Intelligent Automation
Deliverable
production ML models | product features | dashboards & analysis
Required skills
API integration, workflow orchestration (n8n, Power Platform), AI tool connectors, Python/JavaScript, Salesforce Service Cloud automation, internal UI prototyping (Streamlit/React), data security & governance, OAuth/webhooks
Preferred skills
Power Automate/Power Platform, end-to-end automation troubleshooting, Git/CI-CD, Docker, event-driven architecture, Power BI, CRM systems, human-assist support tooling
Technologies
Salesforce, Snowflake, Airtable, Slack, n8n, Microsoft Power Platform, Copilot Studio, Streamlit, React, TypeScript, Python, JavaScript, LangGraph
Responsibilities
Collaborate with stakeholders to translate operational pain points into pilot-ready automation solutions; Rapidly build POCs to test hypotheses and validate feasibility; Build production-aware prototypes with reusability and security; Integrate solutions with enterprise systems, APIs, and data sources; Build or integrate lightweight internal tools and Slackbots; Troubleshoot and improve pilot reliability with logging and error handling; Document technical designs and integration patterns.
Seniority
Mid-level, hands-on IC