Technical Support Specialist - AutoCAD Elec
Core
Resolve customer issues and provide troubleshooting for AutoCAD Electrical products via phone and web.
Role type
Technical Support Specialist
Builds
Customer satisfaction and knowledge base quality for AutoCAD Electrical
Domain
CAD software / Engineering design
Deliverable
client delivery
Required skills
AutoCAD Electrical proficiency, technical troubleshooting, case management, defect research, customer expectation management
Preferred skills
Knowledge of other AutoCAD verticals, webinar/training material development
Technologies
AutoCAD, AutoCAD Electrical, case management systems
Responsibilities
Respond to AutoCAD Electrical support requests, prioritize critical technical issues, document support interactions, research and document product defects, manage customer expectations, develop training materials
Seniority
Mid-Senior, hands-on IC
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