Software Development Manager
Core
Lead a high-performing engineering team building post-purchase account experience platforms, including the Account Portal, churn/retention flows, and personalization/experimentation infrastructure.
Role type
Senior IC engineering manager (hands-on technical leadership)
Builds
Customer-facing account management, subscription management, and personalization platforms
Domain
SaaS, Customer Experience, Cloud Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Engineering leadership, JavaScript, React, Node.js, AWS, CI/CD, Database design, Stakeholder management
Preferred skills
Experimentation platforms (LaunchDarkly), Personalization systems, Conversational AI/LLM integration, Identity/Auth flows, Containerization (Docker/Kubernetes), Infrastructure as Code
Technologies
JavaScript, React, Node.js, Express, AWS, Jenkins, Argo CD, LaunchDarkly, Oxygen ID, Cursor, GitHub Copilot
Responsibilities
Lead, mentor, hire, and develop a high-performing software development team; Drive delivery planning and execution across quarterly initiatives; Provide technical guidance for applications using JavaScript, React, Node.js, and AWS; Own the account portal's migration to Experience Builder; Guide experimentation platform work including feature flagging and A/B testing; Champion responsible adoption of AI-assisted engineering practices and tools; Collaborate with cross-functional teams to translate business goals into technical execution plans.
Seniority
Senior, hands-on IC
