Jira Service Management (JSM) Product Owner
Core
Manage and prioritize the Jira Service Management product backlog, translating business requirements into platform solutions for a retail partner's e-commerce channel.
Role type
Product Owner (ITSM/Jira Service Management)
Builds
Jira Service Management workflows, SLAs, request types, portals, and automations for a retail e-commerce platform.
Domain
IT Service Management (ITSM) / E-commerce
Required skills
Jira Service Management, Jira Software, Confluence, Assets (Insight), Automation for Jira, Agile/Scrum, ITIL/ITSM processes (Incident, Change, Problem, Request Management)
Preferred skills
Product Owner, Business Analyst, Service Management Specialist experience
Technologies
Jira Service Management, Jira Software, Confluence, Assets (Insight), Automation for Jira
Responsibilities
Manage and prioritize the JSM product backlog; Gather and translate business requirements into platform solutions; Support the design and optimization of JSM workflows, SLAs, request types, portals, and automations; Contribute to the adoption of ITSM and Enterprise Service Management best practices; Collaborate with IT, Engineering, Operations, and business teams; Support platform governance, compliance, and continuous improvement initiatives; Monitor KPIs, reporting, and user feedback to drive enhancements.
Seniority
Mid-level (2–5 years experience)
