Associate Authentication Analyst (Chinese Speaker)
Core
Conduct due diligence on customer applications for SSL and Code Signing digital certificates to verify eligibility, legitimacy of business entities, and authority of named contacts.
Role type
Associate Authentication Analyst
Builds
Secure digital certificates for websites and applications
Domain
Cybersecurity / PKI / Certificate Lifecycle Management
Required skills
Fluent English and Chinese, due diligence evaluation, policy guideline adherence, risk mitigation, customer service, documentation review, entity verification, authority verification
Preferred skills
Customer service experience, PC skills, multitasking, problem-solving, policy/compliance experience
Technologies
DigiCert ONE platform, customer portals
Responsibilities
Review applications for digital certificates and decide eligibility, determine if customer's company is a legitimate legal business entity, verify that customer's named contacts are employed at customer's company and/or have the legal right to request certificates, flag suspicious applications, assist customers with queries via chat, email and phone, work with customers to ensure applications meet security requirements
Seniority
Entry-level / Associate
