VP of Operations
Core
Design operational strategy, oversee execution, and lead the Operations team to drive end-to-end operational performance and scale all operational areas.
Role type
VP of Operations (SaaS B2B)
Builds
Scalable operational processes, reporting models, and high-performing teams across multiple countries.
Domain
SaaS B2B, Events/Ticketing, POS, High-volume transactions
Required skills
Operational strategy design, KPI ownership, process scaling, SaaS economics, cross-functional leadership, international operations management, team building and coaching, data-driven decision-making, AI adoption in workflows
Preferred skills
Experience in ticketing/events/POS, multi-country environment leadership, high-growth scaling, pragmatic AI integration
Technologies
AI-driven tools, automation tools, BI platforms
Responsibilities
Own and scale post-sales operations, implementations, procurement, finance ops, and tech integrations; Design and own company-wide operational KPIs; Lead, coach, and recruit specialized talent; Ensure alignment across Product, Tech, Sales, and Finance; Identify and validate new business opportunities; Coordinate international operations with local adaptation
Seniority
Executive, strategic leadership & mentorship