Quality Manager - Complaint Management (m/w/d)
Core
Manage customer complaints and drive corrective actions for premium battery and power management products serving medical, test & measurement, military, and robotics industries.
Role type
Senior Quality Manager (Complaint Management)
Builds
Sustainable quality solutions and corrective/preventive measures for global clients
Domain
Industrial battery technology and power management
Required skills
Complaint management, CAPA leadership, 8D reporting, root cause analysis, supplier quality management, stakeholder coordination, technical understanding of electronic products
Preferred skills
Experience in international complaint handling, knowledge of quality tools (Ishikawa, 5 Why, FMEA), audit participation
Technologies
8D, CAPA, Ishikawa, 5 Why, FMEA
Responsibilities
Handle national and international customer complaints, lead interdisciplinary CAPA teams, ensure effectiveness of corrective actions, create 8D reports, manage escalations, coordinate insurance and legal partners for quality incidents, support supplier quality management, participate in audits and continuous improvement projects
Seniority
Senior, hands-on IC