Medior Managed Services Engineer (Servicedesk)
Core
Medior Managed Services Engineer providing 2nd/3rd line support, managing on-premise and cloud environments, and executing migrations for MSP clients.
Role type
Medior Managed Services Engineer (IT Operations)
Builds
Stable, secure, and future-proof IT environments for MSP clients
Domain
IT Managed Services / MSP
Required skills
Microsoft 365, Windows Server, Windows 10/11, Azure, Microsoft Defender for Business, Lighthouse, Endpoint Manager, Datto, Autotask, server management, network equipment management, incident escalation, migration execution, junior coaching
Preferred skills
Datto, Autotask
Technologies
Microsoft 365, Windows Server, Windows 10/11, Azure, Microsoft Defender for Business, Lighthouse, Endpoint Manager, Datto, Autotask
Responsibilities
Resolve complex incidents and act as escalation point for 1st line; Manage and monitor servers, workstations, and network equipment; Execute and develop managed security services; Perform independent migrations and improvements; Coach junior colleagues; Collaborate within the management center to assist clients
Seniority
Medior, hands-on IC with mentorship responsibilities