Knowledge Analyst - S&O Knowledge Management
Core
Design, produce, and deliver internal training, onboarding, and tool enablement experiences while managing knowledge base content and digital adoption support.
Role type
Knowledge Analyst (Learning Experience & Digital Adoption)
Builds
Internal training sessions, digital in-tool support (walkthroughs, tooltips), and knowledge base content.
Domain
Financial Services / Learning & Development / Digital Adoption
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
plain language written communication, process improvement, content design, information synthesis, relationship building, change management
Preferred skills
presenting to audiences, digital interactive guidance tools (Whatfix), project management, process improvement
Technologies
Whatfix
Responsibilities
Coordinate and produce virtual and in-person learning sessions; Create and maintain digital in-tool support (walkthroughs, tooltips); Create and maintain knowledge base content; Support internal business initiatives through content analysis; Build consensus across teams; Adapt to evolving priorities
Seniority
Junior to Mid-level, hands-on IC