Executive Director, Patient Services, Retail Operations, & Network Performance
Core
Lead the strategy, performance, and transformation of Labcorp's Patient Services network across the US and Canada, including phlebotomy operations and retail service locations.
Role type
Executive Director, Patient Services & Retail Operations
Builds
Patient access capabilities, retail service locations, and enterprise support functions for healthcare providers and patients.
Domain
Healthcare diagnostics and laboratory services
Deliverable
product features
Required skills
Enterprise leadership, multi-site operations management, M&A integration, cross-functional partnership, regulatory compliance, talent development, strategic planning, performance governance, digital transformation, financial analysis
Preferred skills
Healthcare/diagnostics industry experience, performance management framework design, large-scale location network optimization, continuous improvement methodologies (Lean, Six Sigma), technology partnership
Technologies
Digital and AI-enabled capabilities, analytics platforms, performance reporting dashboards
Responsibilities
Set long-term strategy for Patient Services and Retail Operations; Lead enterprise transformation initiatives; Establish governance frameworks and operating standards; Govern enterprise KPIs and reporting frameworks; Develop business cases for growth; Champion customer-centric culture; Recruit and mentor high-performing leaders; Ensure regulatory compliance and risk management.
Seniority
Executive, strategy & mentorship