Senior Director, Digital Workplace & Service Delivery
Core
Strategic and operational leadership for enterprise technology services enabling a reliable, secure, and seamless employee experience, covering End User Computing, Digital Workplace, and IT Service Delivery.
Role type
Senior Director, Infrastructure & Technology Operations
Builds
Enterprise technology services, digital workplace environments, and automated service delivery frameworks for a global workforce.
Domain
Enterprise IT Operations, Digital Workplace, Service Delivery
Required skills
Strategic technology leadership, global team management, IT service management (ITSM), operational excellence, automation strategy, vendor management, budget management, stakeholder partnership, incident management, lifecycle management
Preferred skills
Experience with Microsoft Intune, Autopilot, VDI, ServiceNow, AI-enabled support, observability, analytics
Technologies
Microsoft Intune, Autopilot, ServiceNow, VDI
Responsibilities
Lead globally distributed technology teams and serve as a key operational partner to the VP of Infrastructure & Technology Operations; Establish and drive an operational framework focused on reliability, service quality, and continuous improvement; Oversee endpoint engineering, device lifecycle management, and modernization of endpoint management; Drive maturity of IT Service Management practices including Incident, Problem, Change, and Service Level Management; Develop and manage operating and capital budgets for assigned technology services; Lead initiatives to improve operational efficiency through automation, AI, and analytics.
Seniority
Senior, hands-on IC
