Sr Support Engineer 1 - BY TMS/ Blue Yonder Transportation Management
Core
Sr Support Engineer for BY TMS (Transportation Management System), focusing on supporting global customers, troubleshooting issues, and maintaining cloud-based supply chain solutions. (via careerplan.io/jobs/262937-sr-support-engineer-1-by-tms-blue-yonder-transportation-management-at-jda)
Role type
Senior Support Engineer (Supply Chain/Logistics)
Builds
BY TMS Transportation Management System and related supply chain software solutions
Domain
Supply Chain / Logistics / Transportation Management
Required skills
BY TMS application support, Microservices architecture, Azure cloud platform, Troubleshooting, SLA management, Knowledge base creation, Environment replication, Stakeholder management
Preferred skills
WMS application experience, Apache/IIS, Integration basics, ServiceNow, Salesforce, JIRA, AppD, Splunk
Technologies
Java, GIT, Rest API, OAuth, PL/SQL, MS Azure, Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot
Responsibilities
Understand customer requests and support product solutions to satisfy business requirements, Gather and resolve functional issues while adhering to SLAs, Document learnings and create knowledge articles, Replicate and maintain customer environments, Interact with internal and external stakeholders, Identify areas for automation and process improvement.
Seniority
Senior, hands-on IC with mentorship responsibilities
