Sr Support Engineer 2
Core
Senior Support Engineer for BlueYonder WMS, resolving complex technical and functional issues to ensure system stability and high customer satisfaction.
Role type
Senior IC support engineer (SaaS/WMS)
Builds
BlueYonder WMS system stability and service quality
Domain
Supply chain / Warehouse Management Systems / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
BlueYonder WMS functional and technical expertise, Integrator, Reporting, Page Builder, MOCA language, Azure technologies, SQL, Power BI, SaaS monitoring tools (AppDynamics, Splunk), lean methodology, solution architecture
Preferred skills
API frameworks, Java, Postman, Elastic, Blue Yonder WLM and Voice
Technologies
Azure, Power BI, AppDynamics, Splunk, MOCA, Integrator, Reporting, Page Builder
Responsibilities
Resolve complex WMS issues to achieve high NPS scores, manage Tier 1/2 solutions and early project implementation, implement monitoring/diagnostics tools to prevent incidents, serve as senior product expert managing escalations and mentoring, participate in 24x7 support coverage
Seniority
Senior, hands-on IC
