Manager, Content Intelligence/Knowledge Designer
Core
Architect and optimize a high-performing self-service ecosystem for employees to find, understand, and act on information across digital experiences.
Role type
Manager, Content Intelligence & Knowledge Designer
Builds
Self-service knowledge portals, AI-enabled employee experiences, and content governance frameworks
Domain
Healthcare / Enterprise Knowledge Management & Content Strategy
Deliverable
dashboards & analysis | product features
Required skills
Content strategy, Knowledge management, User-centered design, Search analytics, Content governance, Plain language writing, Data-driven decision making, Stakeholder partnership
Preferred skills
ServiceNow HRSD, Taxonomy development, AI-powered knowledge systems, Human-centered design, Dashboard creation
Technologies
ServiceNow HRSD, Analytics tools, Knowledge management platforms
Responsibilities
Measure and analyze content performance across HR portals and virtual assistants; Design and optimize employee-facing content including guides and digital experiences; Establish content governance practices, quality standards, and lifecycle management processes
Seniority
Manager, hands-on IC with strategic oversight