Werkstudent:in Customer Success (m/w/d)
Hybrid
Core
Support B2B software customers in retail and tech infrastructure, driving digitalization at the point of sale through digital receipts and marketing solutions.
Role type
Student Customer Success Associate
Builds
Customer onboarding, training materials, and success reporting for retail clients
Domain
B2B Software, AI, Tech Infrastructure, Retail
Deliverable
dashboards & analysis
Required skills
Customer relationship management, onboarding, content adaptation, data reporting, CRM tools, ticketing systems, spreadsheet tools
Preferred skills
English (basic), retail industry knowledge
Responsibilities
Route customer inquiries to appropriate teams, onboard new partners, tailor training materials to customer needs, prepare customer meetings, create success reports
Seniority
Student (15-20 hours/week)