Sr Support Manager
Core
Managing escalations and serving as a liaison between internal departments and customers to ensure high satisfaction and operational efficiency.
Role type
Senior Support Manager (SaaS/Cloud Applications)
Builds
Support processes and customer relationships for Blue Yonder Supply Chain products
Domain
Supply Chain / SaaS
Deliverable
client delivery
Required skills
Escalation management, Customer relationship management, Strategic planning, Process improvement, Team leadership, Analytical skills
Preferred skills
Experience in Supply Chain domain, Knowledge of Blue Yonder products (SCPO, ESP, Demand, SEQ)
Technologies
Blue Yonder SCPO, ESP, Demand, SEQ
Responsibilities
Act as primary point of contact for escalation management, Build and maintain long-term trust with customers, Communicate support guidelines and processes to internal teams and customers, Conduct strategic planning to identify process improvements, Mentor Team Leaders and analysts, Track and manage team operational efficiency
Seniority
Senior, hands-on IC with leadership responsibilities