Medewerker Backoffice (startersfunctie)
Core
Process control and data verification for exam administration, ensuring fairness and reliability of diplomas and certificates.
Role type
Junior back-office operations specialist
Builds
Verified exam results, processed candidate dossiers, and organized quality assurance reports
Domain
Education / Assessment / Quality Assurance
Required skills
dossier evaluation, data processing, procedure monitoring, candidate communication, report preparation, process improvement analysis, data automation research
Preferred skills
analytical thinking, process optimization, digital system proficiency
Responsibilities
Evaluate candidate dossiers and submitted documents; Process exam results, diplomas, and certificates; Monitor assessment procedures and results; Handle candidate inquiries via email and phone; Manage objection, appeal, and exemption procedures; Prepare insights and ensure careful organization; Create reports and monitor turnaround times; Identify bottlenecks and propose improvements; Research data, automation, and AI applications
Seniority
Junior, entry-level