Customer support Examens & Certificeringen (32-40 uur)
Core
First point of contact for candidates, trainers, and employers regarding exam and certification questions from Stichting Groene Erkenningen.
Role type
Customer support specialist (exams & certifications)
Builds
Exam registration, result lookups, and administrative updates for certification processes
Domain
Education & Professional Certification
Deliverable
dashboards & analysis
Required skills
Customer service, administrative processing, data verification, process improvement, Microsoft 365
Responsibilities
Answering candidate and employer inquiries via phone and email, processing exam registrations and data changes, verifying information, documenting interactions, contributing to process improvements