Quality Assurance Analyst-Co-op Winter 2027
Core
Conduct independent file-level reviews to evaluate adherence to quality metrics and credit policies for Collections, Account Management, and lending agents.
Role type
Quality Assurance Analyst (Co-op)
Builds
Quality assurance processes for Retail Banking and Account Management
Domain
Banking / Credit Risk / Compliance
Deliverable
dashboards & analysis
Required skills
File review, compliance assessment, policy oversight, cross-team collaboration, audit liaison, risk trend identification, process improvement
Preferred skills
Credit adjudication/underwriting experience, knowledge of internal banking systems (COINS, CLASS, M-MORTGAGE, LCMS, ECIF, SAVVY, TARGET, ICBS, CRS), bilingualism (English/French)
Technologies
MS Office (Word, Excel, PowerPoint), internal banking systems
Responsibilities
Conduct independent file-level reviews to evaluate adherence to established quality and productivity metrics; Assess compliance with credit policies and procedures for lending agents; Support reviews across Private Wealth, Capital Markets, and Indirect Auto; Act as a key liaison for internal and external audits; Champion best practices and identify opportunities for process enhancements; Analyze policy trends and issues that may expose the bank to risk
Seniority
Co-op / Intern