Support Engineer 2 - Oracle SQL/PLSQL, ITIL, Application Support, Immediate Joining
Core
Provide Tier 2/3 solution support and implementation for Workforce Management (WFM) customers, ensuring service quality and operational stability.
Role type
Senior Application Support Engineer (WFM)
Builds
Customer service solutions and operational processes for Workforce Management products
Domain
Workforce Management (WFM) / IT Service Management
Deliverable
client delivery
Required skills
SQL Server/MS SQL scripting, PowerShell Scripting, WFM modules (forecasting, labor demand, auto scheduling, Time & Attendance, Pay Rules), relational database concepts, OOPS/Object-oriented programming, ITIL framework knowledge, root cause analysis, ServiceNow/JIRA tools
Preferred skills
Azure cloud architecture knowledge, lean methodology, automation, cross-functional collaboration
Technologies
MS Azure, IIS, Tomcat, ASP.Net, Java, Python, ServiceNow, JIRA, SQL Server
Responsibilities
Resolve complex customer adoption and consumption issues, maintain SLA compliance and service quality, create knowledge base articles for recurring issues, manage day-to-day team activities and contingency planning, provide functional/technical support during product go-live periods, investigate root causes to solve problems
Seniority
Mid-Senior, hands-on IC