HR People Services Specialist II
Core
Resolves complex HR inquiries for employees via case management, telephony, and chat while ensuring compliance with global policies and labor laws.
Role type
HR People Services Specialist (IC)
Builds
Employee support services and HR operational efficiency
Domain
Human Resources / Healthcare
Deliverable
dashboards & analysis
Required skills
Case management, telephony, policy guidance, compliance auditing, process optimization, training facilitation, documentation management
Preferred skills
Workday, ServiceNow, high-volume customer interaction handling
Responsibilities
Resolve complex HR inquiries, ensure SLA compliance, provide policy guidance, mentor team members, drive process optimization, support global HR projects
Seniority
Mid-level, hands-on IC
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