Head Claims
Core
End-to-end operational and supervisory oversight of the Claims team, ensuring policy claims are assessed and settled promptly, fairly, and consistently while protecting the company from fraud and regulatory risk.
Role type
Senior leadership claims manager (life insurance)
Builds
Efficient claims experience reinforcing trust in the company's promise to policyholders and beneficiaries
Domain
Life insurance administration and claims management
Required skills
Claims strategy development, claims governance and controls, claims data analysis, stakeholder engagement, end-to-end claims lifecycle management, complex/litigated claims handling, complaint resolution, process redesign and automation, regulatory compliance, team leadership
Preferred skills
Knowledge of Nigerian life insurance market, fraud risk management, reserving interfaces, reinsurance recoveries
Technologies
None stated
Responsibilities
Develop and execute claims strategy, optimize service standards, present claims data analysis to executive management, engage with cross-functional teams, oversee end-to-end claims processing, ensure compliance with regulatory requirements, manage complex and litigated claims, maintain complaint resolution processes, drive continuous improvement in claims operations, sustain a high-performing claims team
Seniority
Senior, hands-on IC with strategic oversight