Support Engineer (Copilot)-1

Prudential

Bangalore💼 Full-time🗓 2026-08-05 → 2026-09-26

Core

Provide first-line support for Microsoft Copilot users, handling login, access, troubleshooting, and feature guidance.

Role type

Level 1 Support Engineer (Microsoft Copilot)

Builds

Internal employee support for Microsoft Copilot adoption and usage

Domain

Enterprise IT Support / Microsoft 365 Ecosystem

Deliverable

client delivery

Required skills

IT Helpdesk experience, Microsoft 365 knowledge, ticketing system usage, incident documentation, issue escalation

Preferred skills

Experience with Microsoft Copilot technologies

Responsibilities

Troubleshoot login and access issues, assist users with basic Copilot features, document incidents and resolutions, maintain FAQs and user guides, escalate complex issues to Team Lead

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About Prudential

Financial Services30Lagos, Plot 1610 Adeola Hopwell, NGFounded 1991

Prudential Mortgage Bank (PMB) is a limited liability company incorporated in July 1991 as New Prudential Mortgage Finance Limited and licensed by the Central Bank of Nigeria (CBN) in February 1992 to commence business as a Primary Mortgage Institution. In 1995, the company changed its name to New Prudential Building Society to reflect its revised business model that was focused on providing real estate advisory and mortgage services to its members only. In December 2002, we increased our share capital to N100million by admitting more members into the society. This was driven by regulatory req